Privacy Policy & SMS Terms of Service
Executive Town Car & Limousine Service
Effective Date: March 20, 2026
Executive Town Car & Limousine Service (“ETC Limo,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, make a reservation, contact our team, or opt in to receive text messages from us.
1. The types of personal information we collect
We may collect the following personal information:
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Name
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Phone number
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Email address
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Billing and payment information
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Reservation, itinerary, pickup, and trip details
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IP address, browser information, cookies, and website usage data
2. How personal information is used
We use personal information to:
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Process reservations and transportation requests
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Provide customer service and booking support
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Send confirmations, invoices, receipts, reminders, and service updates
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Coordinate chauffeur arrival and transportation logistics
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Improve our website, services, and customer experience
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Maintain records and comply with legal obligations
3. Who personal information is shared with
"Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes."
4. SMS Terms of Service
1. SMS Consent Communication
"The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes."
2. Types of SMS Communications
If you have consented to receive text messages from Executive Town Car and Limousine Service Inc., you may receive messages related to the following specific examples:
Appointment reminders
Follow-up messages
3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Executive Town Car and Limousine Service Inc. in the following ways:
By submitting an online form
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 540-366-4644.
8. Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit for privacy policy and for Terms of Service.
Message frequency may vary.
5. Data security
We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, use, or disclosure.
6. Data retention
We retain personal information only as long as necessary to provide services, maintain records, resolve disputes, and comply with applicable legal requirements.
7. Contact information
Executive Town Car & Limousine Service
Website: www.etclimo.com
Phone: 540-366-4644
Toll Free: 888-854-1998
Email: info@etclimo.com